The Salter Company

WARRANTY SERVICE

EMERGENCIES

Some issues may arise that require immediate attention. In this situation, a written Request for Service is not necessary. This situation only exists during an emergency. Emergencies are defined below. In the case of an emergency, please follow these instructions:

During Normal Business Hours:
During business hours, immediately contact The Salter Company, Inc. Customer Service Department at (310) 473-9925.

After Business Hours or On Weekends or Holidays:
If an emergency occurs after normal business hours, please contact Cal Building Maintenance Industries, Inc. (CBMI) at (310) 297-2737.

Please note that CBMI will only respond to legitimate emergencies, as defined below. If you still request that they repair a non-emergency issue after normal business without following the procedures for submitting a Request for Service, you will be responsible for paying their bill at the time of service and The Salter Company, Inc. will not be held liable for reimbursement of these repairs.

EMERGENCY	What to Do After Normal Business Hours
Any Gas Leak	Immediately shut off your gas valve and then call your local gas utility provider.
Total Water Loss: Loss of water to every plumbing fixture in your home or any leak that requires shutting off the water to your entire home. Loss of water to a single plumbing fixture, or a leak that is isolated to a single fixture is NOT an emergency.	Contact Cal Building Maintenance Industries, Inc. at (310) 297-2737
Total Electricity Loss: Any problem causing loss of electricity to your entire home. A problem isolated to a single electrical fixture or breaker is NOT an emergency.	Contact Cal Building Maintenance Industries, Inc. at (310) 297-2737
Sewer Blockage: A blockage in your sewer system that makes it impossible to use any plumbing fixtures. A blockage in a single fixture is NOT an emergency.	Contact Cal Building Maintenance Industries, Inc. at (310) 297-2737
Other Emergency: An issue that must be addressed immediately to protect yourself and your home from harm.	For issues such as Fire, Medical or personal safety issues, call 911 or your local emergency number.